Customer Service Careers in Japan: What 395 Job Postings Ask For
Every figure on this page summarizes job postings tracked on AirTA. It describes what employers asked for in their postings, in aggregate, and is shown the same way to every reader. It is not a description of any individual’s career or prospects.
- 395
- 135
- 46%
- 31%
What Gets You In
1-2 years of experience
47
3-4 years of experience
116
5-9 years of experience
15
10+ years of experience
3
13%
20% day-to-day or above
Customer Service
45%
Excel
16%
Data Analysis
9%
Project Management
8%
Stakeholder Management
8%
Staff Training
7%
Store Operations
6%
Luxury Retail
5%
395 postings
Levels by Experience
1–2 years
17%
32% day-to-day or above
47 postings
3+ years
7%
17% day-to-day or above
134 postings
Stated Pay
Median ¥4,900,000 · 122 postings state pay
¥3,500,000
25th to 75th percentile of stated salaries
¥6,000,000
Working Conditions
- 114 days
56 postings
- 11%
- 19%
Fully remote
17
Hybrid
34
On-site
14
388 postings
What Comes Next
People management
10
Employers naming each step, of 13 that name one
Who Is Hiring
Related Functions
Frequently Asked Questions
What is the Customer Service career ladder?
A level-by-level summary of what live Customer Service job postings tracked on AirTA ask for. Levels come from job titles (manager, director, senior and so on) and, separately, from the years of experience a posting states. Every figure is a statistic over those postings, refreshed daily.
Where do the numbers come from?
From the job postings AirTA collects from employer career sites and applicant tracking systems. Years of experience, certifications and management experience are read from the posting text; the level is read from the title; pay is the salary the employer stated on the posting. Nothing is estimated for an individual.
Why is there no pay figure at some levels?
A pay band publishes only when at least 30 postings at that level state a salary, and a median only from 10. Senior-level pay is rarely published in Japan, so the honest answer at some levels is no figure rather than a figure borrowed from another level.
What does "candidate for" mean?
Some postings are titled 「マネージャー候補」 or "Manager Candidate": the employer states in the title that the opening is for someone who will grow into that level. The ladder counts those titles as the employer wrote them. It does not predict anyone’s promotion.
Role information is sourced from companies' public careers pages. Listed companies are not affiliated with AirTA. Is this your company? Claim your listing or request removal.