Senior Program Manager, JP DSP

Do you want to play a defining role in optimizing the cost of our last mile network and protecting it from loss and leakage? Do you thrive on leveraging data to uncover savings opportunities and drive decisions? Are you looking for a role where you can have a direct, measurable impact on the bottom line? The JP Delivery Service Partner (DSP) organization is seeking a Senior Program Manager to lead our Cost Optimization and Network Losses charter.

As a Senior Program Manager in the JP DSP organization, you will own and execute the strategy to optimize cost-to-serve and minimize network losses across our delivery operations in Japan. This role is responsible for identifying and driving down the structural cost drivers of DSP operations, and for designing programs that reduce losses and leakage, such as lost, damaged, and misrouted packages, concessions, and payment inaccuracies.

You will partner with Program, Product, Operations, Finance, and Technology teams across Last Mile to deliver long-term scalable solutions and improve process efficiency. You will be deeply connected to the data, possess a high degree of ownership, and make excellent decisions.

This role is central to Amazon Japan's long-term ambition to structurally improve last mile cost-to-serve and drive step-change efficiency across the DSP network over the coming years.

A successful candidate will be highly analytical, be customer obsessed, able to overcome obstacles, and have excellent written and verbal communication. The candidate should be comfortable leading cross-functional business decisions, aligning partner teams, and recommending long-term solutions grounded in data. The ideal candidate will be someone who is comfortable rolling up their sleeves, has attention to detail, is comfortable with ambiguity, and has a passion for data.

Key job responsibilities

• Own DSP team's annual budget planning cycle and cost optimization agenda
• Identify structural drivers of cost-to-serve and lead strategic programs that reduce cost while protecting delivery quality and partner experience
• Design and run network loss reduction programs across the DSP network
• Develop and improve processes, mechanisms, and controls that address loss and cost challenges
• Partner with WW Product, Finance, and Technology teams to implement systems, integrations, and automation that give early visibility into cost and loss drivers
• Report to senior leadership on key cost and loss metrics and program updates
• Manage multiple projects and tasks, ensuring timelines are met and resource needs are understood
• Strengthen cost and loss governance mechanisms and improve cross-functional collaboration with Operations, Finance, and Retail teams

A day in the life

【What's a day in the Amazon office like? 】www.youtube.com/watch?v=0wIlMX1yUKU

【Employee Benefits】 www.amazon.co.jp/b?node=22292420051

About the team

At Amazon, we are working to be the most customer-centric company on earth. The Japan Last Mile DSP (Delivery Service Partner) Team is dedicated to exceeding customer expectations by enabling fast, accurate, and cost-effective deliveries. We partner with hundreds of DSPs nationwide to deliver millions of packages every week.

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working cross functionally with tech and non-tech teams
• Experience working with, presenting to and influencing senior executives up to VP level
• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level

• Master's degree, or MBA in business, data science, public administration, finance, engineering, human resources or related field
• Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight
• Experience in cost optimization, loss prevention, supply chain, or financial analysis
• Experience managing a P&L or large-scale cost optimization programs with demonstrated impact
• Experience implementing repeatable processes and driving automation or standardization
• Deep familiarity with last-mile delivery business models, including fleet management, pricing strategy, route economics, and partner operations.
• Experience leveraging AI and automation to scale processes and drive standardization

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