Quality Assurance Manager

Quality Assurance Manager

General Information

Req #

WD00099208

Career area:

Hardware Engineering

Country/Region:

Japan

State:

Tokyo

City:

Chiyoda-Ku

Date:

Monday, July 13, 2026

Working time:

Full-time

Additional Locations:

• Japan - Tōkyō - Chiyoda-Ku

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Key Responsibilities

Lead Quality Assurance Operations

• Lead the overall quality assurance activities between Japanese mobile carriers and Motorola's Business Unit (BU) and Global Quality teams.
• Ensure timely resolution of quality issues throughout the product lifecycle, from development to post-launch support.

Customer & Carrier Relationship Management

• Act as the primary point of contact for Japanese carriers regarding product quality and field issues.
• Build strong relationships with carrier quality teams and ensure customer satisfaction through proactive communication and issue management.

Cross-Functional Leadership

• Coordinate with global Quality, R&D, Product Management, Manufacturing, and Customer Support teams to drive root cause analysis and corrective actions.
• Lead cross-functional discussions to ensure quality targets, carrier requirements, and launch milestones are achieved.

Quality Improvement & Governance

• Monitor quality KPIs, analyze field failure trends, and implement preventive and corrective actions.
• Drive continuous improvement initiatives to enhance product quality, operational efficiency, and customer experience.

Project & Escalation Management

• Manage critical quality escalations and provide timely updates to senior management.
• Lead quality reviews for new product introductions (NPI), software releases, and major customer projects.

People Management

• Lead Japan Quality Assurance team.
• Set team objectives, manage performance, and foster a culture of accountability and continuous improvement.

Description and Requirements

Key Responsibilities

Lead Quality Assurance Operations

• Lead the overall quality assurance activities between Japanese mobile carriers and Motorola's Business Unit (BU) and Global Quality teams.
• Ensure timely resolution of quality issues throughout the product lifecycle, from development to post-launch support.

Customer & Carrier Relationship Management

• Act as the primary point of contact for Japanese carriers regarding product quality and field issues.
• Build strong relationships with carrier quality teams and ensure customer satisfaction through proactive communication and issue management.

Cross-Functional Leadership

• Coordinate with global Quality, R&D, Product Management, Manufacturing, and Customer Support teams to drive root cause analysis and corrective actions.
• Lead cross-functional discussions to ensure quality targets, carrier requirements, and launch milestones are achieved.

Quality Improvement & Governance

• Monitor quality KPIs, analyze field failure trends, and implement preventive and corrective actions.
• Drive continuous improvement initiatives to enhance product quality, operational efficiency, and customer experience.

Project & Escalation Management

• Manage critical quality escalations and provide timely updates to senior management.
• Lead quality reviews for new product introductions (NPI), software releases, and major customer projects.

People Management

• Lead Japan Quality Assurance team.
• Set team objectives, manage performance, and foster a culture of accountability and continuous improvement.

Additional Locations:

• Japan - Tōkyō - Chiyoda-Ku
• Japan
• Japan - Tōkyō
• Japan - Tōkyō - Chiyoda-Ku

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