[Rooms] Spa - Attendant - Bvlgari Hotel Tokyo

POSITION SUMMARY

Spa Specialists support key spa operations and help create a memorable guest experience. They promote spa services and retail products, manage reservations, answer guest questions, check in guests, and handle payments. They must follow safety standards, company policies, and maintain a professional appearance. The role requires physical activity, such as standing or walking for long periods and lifting up to 10 lbs (25 lbs with assistance).

CRITICAL TASKS

Safety & Security: Follow safety guidelines, use proper equipment, report accidents, and follow emergency procedures.

Policies & Procedures: Protect guest privacy, maintain professional appearance, and follow all company rules.

Guest Relations: Greet guests warmly, understand their needs, assist with questions, and provide excellent service.

Scheduling & Check-In: Manage spa reservations, confirm appointments, check in guests, update schedules, and explain spa facilities.

Communication: Answer phones politely, use professional language, and communicate discreetly.

Working with Others: Support coworkers and maintain positive teamwork.

Quality Assurance: Meet brand standards.

Physical Tasks: Stand, walk, lift items, and move safely through different surfaces.

Closing Duties: Clean and organize work areas and complete checklists.

Cash Handling: Process payments accurately, follow audit procedures, manage cash banks, and maintain cashier station.

Steps of Service: Ensure guest satisfaction, answer service questions, and coordinate wait times and product availability.

Promoting Services: Promote and sell spa services and retail products, recording guest preferences when needed.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.