Business Process Manager

Job Purpose and Impact

The Senior Professional, Business Process Management will lead end-to-end business process optimization and sales enablement for the Japan business, with a strong focus on data-enabled decision making.

This role focuses on enhancing customer service and trading-related processes, improving operational efficiency, and enabling scalable, standardized workflows supported by SAP and commercial systems. The role partners cross-functionally to deliver sustainable business outcomes while aligning with enterprise business process management (BPM) standards.

Key Accountabilities

1. End-to-End Process Optimization & Business Insights

• Design, standardize, and continuously improve end-to-end business processes across customer service and trading workflows.
• Analyze business data (customer, pipeline, operational) to identify trends, risks, and improvement opportunities.
• Translate process and data insights into actionable recommendations to improve efficiency, reduce complexity, and support decision-making.

2. Customer Service & Trading Flow Optimization

• Optimize order-to-cash (OTC), customer service, and trading execution processes.
• Improve alignment across commercial, supply chain, and finance functions to ensure smooth execution and service quality.
• Enhance process transparency, control, and responsiveness to customer needs.

3. Digital, Data & System Enablement (SAP, LEAP & AI)

• Act as a key business partner for end-to-end system and data enablement, including SAP, LEAP (or equivalent CRM/pipeline tools), and related commercial platforms.
• Translate business requirements into system and data solutions, working closely with Digital Technology teams to drive enhancements and issue resolution.
• Ensure strong data foundation across systems (e.g., customer master, pipeline, and operational data) to support accurate reporting and effective decision making.
• Identify opportunities to leverage automation, analytics, and emerging AI capabilities to enhance process efficiency, insight generation, and ways of working.
• Drive adoption of digital tools, data standards, and system-enabled processes to improve consistency, transparency, and scalability.

4. Process Governance & Change Management

• Drive adoption of standardized processes through governance, communication, and training.
• Monitor compliance with BPM standards and support continuous improvement initiatives.
• Act as a change agent to embed a strong process mindset in the Japan organization.

5. Stakeholder Collaboration

• Partner with Sales, Customer Service, Trading, Finance, Supply Chain, and Digital teams to deliver business outcomes.
• Independently manage complex issues and influence stakeholders across functions.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Business, Supply Chain, Finance, Engineering, or related field

8–10 years of relevant experience in supply chain operations, business process management, customer service, trading operations, commercial excellence, or business transformation environments.

• Strong experience in process design and optimization
• Solid SAP knowledge (especially OTC/Finance)
• Strong analytical and problem-solving skills
• Fluent in Japanese and English

Preferred Qualifications (Plus)

• MBA or equivalent advanced degree
• Consulting background with strong structured problem-solving capability
• Experience in customer service operations and trading business flows
• Experience working cross-functionally in complex organizations
• Exposure to supply chain processes or end-to-end value chain operations
• Experience with reporting or data visualization tools (e.g., Power BI)

Key Competencies

• Strong process mindset with focus on standardization and scalability
• Ability to manage complexity and influence without authority
• Data-driven thinking and business insight capability
• Strong stakeholder management and communication skills
• Change leadership and continuous improvement orientation