Sr. Communications Manager, Hub Delivery, Emerging & Expansion Geographies Marcom

Are you ready to help revolutionize e-commerce delivery through the power of strategic partner communications and automation? We're seeking a creative and marketing-forward individual to join our Emerging & Expansion Geographies Marcom Team in Amazon’s Last Mile space.

We are looking for a Communications pro to help drive communication strategy and messaging effectiveness. This individual will work to support Hub Delivery, a fast-growing delivery service program that teams up with local businesses to bring Amazon packages to their communities.

In this pivotal role, you'll be key to taking complex information and distilling it down into easy-to-understand communication strategies for the Hub Delivery Partner, helping them effectively manage their day to day and be set up for success.

You’ll sit on a team of ~ 8 marketing communicators who support various other parts of Amazon’s Last Mile delivery network – namely, within the Delivery Service Partner (DSP) program, of which Hub Delivery is intrinsically connected. While you’ll own the Hub Delivery communications strategy for Japan and the MEATR region, you’ll benefit from being a part of this team of likeminded communication partners and their center of excellence in processes, tooling, and thought-partnership.

Key job responsibilities

• Triage comms requests, synthesize complex info, and execute end-to-end partner communication strategies
• Develop and optimize multi-channel communication strategies using partner feedback, behavioral analytics, and advanced segmentation
• Partner with cross-functional teams to gather insights, ensure aligned messaging, and drive continuous improvement in our communication approach
• Monitor and measure the effectiveness of communications
• Look around corners to identify key moments in time around which to build communication strategies that meet Hub Delivery partners where they are in their journey

A day in the life

Your day-to-day will be a blend of strategic thinking and hands-on execution. You'll build and maintain cross-channel communication frameworks, giving us a clear picture of partner interaction patterns and areas for improvement. You'll write, edit, and manage a wide range of communications strategies and change management plans, ensuring our voice remains consistent and effective across all channels.

You'll develop expertise in utilizing a variety of marketing automation and communication tools to their full potential, creating seamless communication experiences that drive partner success and engagement.

About the team

The Emerging & Expansion Geographies Marcom team solicits, nurtures, and communicates from Amazon to the small business owners who deliver to Amazon customers across the MEATR (Egypt, Saudi Arabia, Turkiye, United Arab Emirates), APAC (Australia and Japan), and New Launches (Portugal and South Africa). Hub will be a new delivery offering for our team and this role will lead the comms buildout of that program type.

• 6+ years of developing and managing acquisition marketing or channel programs experience
• 6+ years of marketing experience
• Experience using data and metrics to measure impact and determine improvements
• Experience with Excel or Tableau, including data manipulation, macros, charts, and pivot tables
• Experience building, executing, and scaling cross-functional marketing programs
• Experience developing and executing campaigns across multiple time zones and languages
• Fluency in Japanese and business-level English proficiency

• Experience driving direction and alignment with large cross-functional teams and agency partners
• Experience designing and executing joint marketing plans with strategic alliance partners with global footprint

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