Spa Receptionist - Aman Tokyo

Location Overview

Join our team in Aman Tokyo. From the heights of the Otemachi Tower, Aman Tokyo tempers urban dynamism with a profound atmosphere of serenity. Inspired by Japanese design tradition, with ikebana displays, washi paper doors and engawa platforms, the vast lobby, ryokan-style rooms and Aman Spa are all among the city’s largest.

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

Role

Under the direct supervision of the Reception Supervisor, the Reception is responsible for ensuring the highest level of guest satisfaction in accordance with the Policy and Procedure and Standard Operating Procedures and Guideline established by the hotel or the corporate office.

Responsibilities

• Understand and embody Aman Flamework, such as Ambition, Purpose, Brand Pillars, Values and Competencies.
• To ensure that the Brand is protected, to ensure that all business partners and guests are delighted by their on-property experience, in the best traditions of the Aman culture and Flamework.
• Review daily revenue and statistical figures.
• Conduct Upsell of the treatment and movement to maximize hotel revenue.
• Maximizing Spa and Wellness retail profit.
• Be visible and accessible to guests.
• Maintain Guest History profiles and ensure Guest Recognition, Customer Delight and Retention on daily bases.
• Ensure the guest information is properly handled and protected.
• Drive customer delight and retention by being a role model in delight guest in every single interaction.
• Obtain feedback from guests to improve services and facilities actively.
• Full knowledge of treatment, movement sessions, and promotions available to guests.
• Full knowledge of guest rooms and information of outlets in the hotel.
• Full knowledge of the operational systems at Spa and Wellness.
• Full knowledge of the Aman Club Tokyo.

Requirements

• Verbal and written proficiency in English and Japanese
• Degree/Diploma in any discipline
• Computer knowledge, ability to work long hours
• Motivated and team builder
• Flexibility, enthusiasm, initiative
• Goals oriented, desire to achieve goal
• Committed

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Aman Global Complimentary Night Programme.
• Discount on Food & Beverage Outlets and Aman Retail Boutique.
• Meals and coffee breaks during shifts.
• Club activities.
• Birthday Benefit (Food & Beverage outlet experience).
• Qualification acquisition support.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.