Director, Client Consulting

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Overview

Visa Consulting & Analytics (VCA) is Visa's global consulting organization, helping clients solve strategic business challenges through payments expertise, data-driven insights, and consulting capabilities.

The Director will lead consulting engagements and client relationships with leading financial institutions, merchants, and ecosystem partners in Japan. This role requires strong consulting, problem-solving, project leadership, and business development capabilities.

Key Responsibilities

• Lead strategic consulting engagements focused on payments, portfolio growth, customer acquisition, customer engagement, loyalty, digital transformation, and business growth
• Serve as a strategic advisor to major financial institutions and ecosystem partners in Japan, helping clients accelerate growth, strengthen customer value propositions, and drive business transformation
• Build and maintain trusted relationships with senior client stakeholders and provide strategic recommendations to support clients' business objectives.
• Develop data-driven insights and executive-level presentations to address complex business challenges
• Lead cross-functional project teams and ensure successful delivery of consulting engagements with high quality and measurable client impact
• Collaborate closely with Visa account executives and product specialists to identify client needs and develop new consulting opportunities
• Contribute to the growth of Visa Consulting & Analytics by supporting revenue generation, client development, and thought leadership initiatives
• Mentor and coach consultants and managers to strengthen team capabilities and support professional development
• Work collaboratively across Visa functions, including Product, Marketing, Data Science, Risk, Client Services, and Sales teams.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• Demonstrated experience in client-facing consulting roles with at least 5 years of consulting experience
• Proven ability to structure complex business problems and develop actionable recommendations for clients
• Demonstrated experience leading complex client-facing engagements and managing executive stakeholder relationships
• Experience presenting recommendations and influencing decisions at C-level executive and senior management levels
• Strong strategic thinking, analytical problem-solving, and communication skills
• Proven ability to manage multiple stakeholders and priorities in a dynamic environment
• Native-level Japanese and business-level English communication skills.

Preferred Qualifications

• Experience in strategic consulting, corporate strategy, business transformation, or related advisory roles
• Experience in financial services, payments, banking, fintech, digital commerce, or related industries
• Experience developing growth strategies, product strategies, customer engagement strategies, or loyalty strategies
• Experience leveraging data and analytics to develop business insights and recommendations
• Track record of identifying business opportunities and supporting client or business growth
• Experience mentoring and developing high-performing teams

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.