Internal Control Manager Candidate - Operation Management Department, Operations Supervisory Department (C&M)

Job Description

Business Overview

The Commerce Company provides a wide range of services centered on internet-based shopping, lifestyle, and leisure offerings, all designed to make daily life more enjoyable and convenient.

Among these, Rakuten Ichiba stands as one of the largest e-commerce sites in Japan, featuring over 55,000 merchants (as of December 2024) and serving more than 100 million user accounts.

Rakuten Ichiba Service Page

www.rakuten.co.jp

Department Overview

The Operations Management Department, to which this position is assigned, consolidates the headquarters and business support (back-office) functions of the Commerce & Marketing Company. It is responsible for overall management, including contract/procurement management with business partners, service quality management, customer communication, compliance and risk management, as well as legal and public relations affairs.

The Operation Management Department consists of divisions responsible for GRC (Governance, Risk, and Compliance), legal/external affairs, and internal control/investigation and audit functions.

Within this department, the Governance and Control Section is responsible for strengthening internal controls and data governance across businesses, services, and affiliates under the jurisdiction of the Commerce & Marketing Company.

Position:

Why We Hire

Due to the scale and business expansion of the Commerce & Marketing Company, strengthening internal controls is essential.

We are planning to hire this position as a successor in internal control management.

Why Join Us

• You can be involved in a wide variety of businesses and new projects/services managed by the Commerce & Marketing Company.
• You can lead all aspects of internal control strengthening, including risk assessment and mitigation in business and operational organizations, fraud prevention/deterrence, compliance with laws and regulations, improvement activities, and awareness/educational activities.
• You can experience the tangible impact of contributing to the reliability and efficiency of businesses and services, as well as their long-term development and expansion.

Position Details

You will be responsible for overall internal control operations and management.

Internal Control

• Risk assessment/evaluation, monitoring/auditing, and improvement proposals/support for businesses, services, and affiliates under the jurisdiction of the Commerce & Marketing Company.
• Risk response and improvement verification before and after the release of new services.

Data Governance

• Construction of rules/processes/operations for data utilization on Rakuten Ichiba, as well as risk analysis and efficiency improvements in screening operations.
• Review of information disclosure rules, awareness/educational activities, and monitoring.
• You are also expected to manage the Forensic and Audit Group in addition to the Internal Control Group

Work Environment

Organization Structure

8-member team (2 managers + 6 members)

Background of Mid-Career Hires

• Internal audit and internal control experience at e-commerce companies
• Investigation and research experience at organizations such as the Metropolitan Police Department or the Ministry of Foreign Affairs
• Compliance-related experience at financial institutions

Mandatory Qualifications

• Consulting experience regarding management and business issues
• Experience in organization/member management or project management (leading projects with multiple related organizations/stakeholders)
• Leadership and communication skills
• Understanding of service models and business processes
• Analytical skills and the ability to propose solutions/improvements

Desired Qualifications

• Experience in internal control or internal audit-related work
• Professional experience or knowledge related to business-related laws (specifically Corporate Law, accounting, consumer protection, privacy-related regulations, etc.)
• Experience in BPR (Business Process Reengineering) or business process improvement
• Experience in risk management
• Experience related to e-commerce services or web advertising services
• Candidates who hold or are aiming to obtain certifications related to internal control are also welcome (e.g., CIA (Certified Internal Auditor), QIA (Qualified Internal Auditor), etc.)

Other Information:

Additional information on Location

Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification

TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.

Proof of qualifications will be required by the time of the job offer.

If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.

Rakuten Group, Inc. Homepage Link

• Benefits:corp.rakuten.co.jp/careers/benefit
• Recruitment Information:corp.rakuten.co.jp/careers/information * Employment type is detailed
• Rakuten Culture:corp.rakuten.co.jp/careers/culture

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