スパ レセプショニスト/Spa Receptionist

業務内容(POSITION SUMMARY)

• スパ・トリートメントおよびサロンサービスの予約受付・管理
• 電話やメールでのお問い合わせ対応、および予約確認のご連絡
• ご来館されたお客様の受付・チェックイン業務
• 施設利用案内やサービス内容のご説明
• スパ・サロン商品の提案および販売
• 予約状況の管理、キャンセル対応、施術担当者との調整
• レジ業務（会計、売上管理、現金管理）
• チップの管理および経理関連事務
• 施設・設備の不具合発生時の関係部署への連絡
• お客様に快適にお過ごしいただくためのサポート全般

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager.

Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.

Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

ザ・リッツ・カールトンのサービススタンダードに基づき、お客様一人ひとりに寄り添ったおもてなしを提供していただきます。安全で快適な環境づくりに努めるとともに、チームメンバーや関連部署と連携しながら、高品質なゲストエクスペリエンスの実現に貢献していただくポジションです。ブランド基準を体現し、プロフェッショナルとして高いホスピタリティマインドを持って業務に取り組んでいただきます。

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: Able to communicate effectively and perform job duties in Japanese (JLPT N2 level or above preferred).

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.