Salesforce CoE Team Lead - Business IT Platform Section, Corporate IT Service Department (CITSD)

Job Description

Business Overview

The Technology Management Division (TMD) provides Corporate IT, and Cyber Security & Privacy Governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening the foundation of technology.

Within TMD, the Corporate IT Supervisory Department (CITD) drives Rakuten Group’s global corporate IT services and infrastructure. Our mission is to empower Rakuten through innovative and secure IT solutions that enhance efficiency and foster productivity.

Department Overview

Corporate IT Service Department (CITSD) supports the Rakuten Group through innovative and secure IT solutions that improve efficiency and productivity. CITSD is responsible for enterprise application management for core business functions, driving business process automation and digital transformation through IT platforms, providing comprehensive end-user and operational support, and optimizing IT processes that underpin a wide range of critical services and platforms.

In addition, CITSD incorporates AI technologies - such as generative AI and AI agents - to enhance support capabilities, including faster issue triage, improved knowledge discovery, and more efficient operations, helping business teams reduce workload while improving service quality.

The Business IT Platform Section is responsible for planning and driving the enterprise IT platform that supports internal business operations. Our scope includes the standardization and deployment of cloud services, implementation of productivity-enhancing applications, data integration with core internal ERP systems, and a strong focus on the development and application of AI technologies.

As a central part of the company’s IT strategy, we collaborate across departments to build a secure, stable, and user-friendly next-generation IT environment.

Position:

Why We Hire

Lead the Salesforce CoE team and shared platform operations as a Team Leader, owning the strategy and roadmap. Ensure secure, high-quality delivery, establish clear operating rhythms and governance, and drive adoption of Salesforce capabilities (Sales Cloud/Service Cloud), including AI-driven efficiency initiatives.

Position Details

Platform operations & enhancement leadership:

• Lead the Salesforce CoE’s day-to-day platform operations and continuous enhancements end-to-end; owning the operating model, roadmap execution, and release/change cadence; defining clear roles/responsibilities and governance; prioritizing and delivering enhancements while maintaining stability, security, and service quality; and driving adoption of Sales Cloud/Service Cloud, including AI-driven efficiency initiatives.
• Communicate progress, risks, and decisions to senior stakeholders; manage vendor performance and contract compliance; ensure delivery governance across multiple concurrent initiatives.

Mandatory Qualifications

Experience

• 5+ years of experience in projects involving Salesforce system implementation, operation, and improvement.
• 7+ years of people management experience (as a team leader or manager).
• Experience in requirements gathering, issue analysis, and solution proposal with business units.
• Experience in vendor management, contract management, and price negotiation.
• Experience in IT budget planning and cost management.
• Experience driving projects involving multiple stakeholders.

Skills

• Understanding of the Salesforce platform and CRM solutions.
• Excellent communication and negotiation skills.
• Ability to coordinate across the organization and build consensus.
• Problem-solving and business issue analysis skills.

Languages

• Japanese: Native level (Required)
• English: Business level (TOEIC 800 an above)

Desired Qualifications

• Salesforce certifications (Developer, Sales Cloud/Service Cloud Consultant, etc.).
• Global project leadership with multinational/offshore teams.
• Experience defining governance/operating model and scaling CoE practices across multiple orgs.

Other Information:

Additional information on Location

Rakuten Crimson House

(Head office)

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