Technical Account Manager - Tokyo

Location: Japan (Tokyo)

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to contribute to the success of our rapidly growing business.

As a Technical Account Manager, you will:

• Collect, analyze and change recommendations of configuration information.
• Collect and analyze customer network information.
• Collect and analyze packet trace information.
• Recommend actions based on analysis.
• Educate customers (gaps in networking, product knowledge etc.).
• Provide installation and configuration assistance.
• Reproduce customer environments on lab equipment.
• Follow up technical cases and manage the right expectation until the closure of the cases.
• Conduct weekly status conference calls with customers to report status of open issues and projects.
• Conduct quarterly site visits for your managed accounts.
• Develop best practice deployment and troubleshooting methodology documentation.
• Analyze support request, complete the requests for information and documentation.
• Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

We Are Looking For:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Minimum of 5 years of relevant professional experience preferably in the network industry.

Strong network security and routing experiences.

• Scripting and Windows server app experience.
• Exceptional customer service orientation and strong communications skills.
• Proficient with MS Word, PowerPoint, and Excel.
• Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
• College degree and/or relevant experience.

Why Join Us

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

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