Senior Solution Engineer - AI Business Solution & Business Process

Build Strategy Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, and resources (e.g., unified action tracker [UAT], technical feedback platform) across territories so they can be added and prioritized. Represents the customer to product teams (e.g., Engineering) to shape products and services by providing insights across the territory.

Captures core customer compete knowledge across solution areas and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies. Identifies opportunities to promote usage. Supports the development and maintenance of relationships with pre-sale team and partners.

Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture. Builds their own readiness plan and proactively identifies learning gaps. Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathon, etc., and acts as a mentor for their technology area.

Contributes and participates in Customer Executive Briefing Center sessions. 8+ years of experience in technical solution engineering or pre-sales in business applications or related domains. Native-level Japanese proficiency and business-level English communication skills.

Hands-on experience with Dynamics 365 Customer Engagement and Power Platform. Familiarity with generative AI technologies and Copilot solutions. Strong presentation, problem-solving, and collaboration skills. Sales experience in generative AI domain