SL operation GM

About us

Service Logistics(SL sector) supports customers who need the right parts and equipment at the right place and time. We manage inventory, warehousing, order fulfillment, transportation coordination, and returns to help customers keep their operations running.

We work closely with customers, DHL Supply Chain teams in Japan, and our APAC colleagues. Together, we share expertise, coordinate across countries, and support customers with regional operations.

Our focus is reliable execution, inventory accuracy, safety, and continuous improvement. As customer needs change, we build operations that can grow with them while maintaining consistent service quality.

Responsibilities

Responsibilities — SL Operations GM

• Lead daily operations across multiple Service Logistics sites and customer accounts.
• Deliver agreed service levels for safety, quality, inventory accuracy, and on-time performance.
• Own operational P&L and manage budgets, costs, productivity, and profitability.
• Lead and develop Operations Managers and their teams. Plan staffing to meet customer demand.
• Maintain SOP compliance and audit readiness. Lead corrective actions when issues occur.
• Review KPIs, identify root causes, and drive continuous improvement.
• Manage customer relationships and lead operational reviews, escalations, and recovery plans.
• Support new business, contract changes, and the launch of new operations.
• Work with KAM, IT, Finance, HR, Transport, and APAC teams to resolve issues and improve service.
• Ensure operations meet DHL Supply Chain’s safety and compliance requirements.

Requirements

Requirements — SL Operations GM

• At least 10 years of experience in logistics or supply chain operations, including experience managing multiple teams or sites
• Proven experience leading managers and developing operational teams
• Experience managing budgets, costs, and operational P&L
• Strong knowledge of warehouse operations, inventory control, SOPs, and safety standards
• Ability to manage customer relationships and lead issue resolution
• Experience using KPIs and data to improve quality, productivity, and service
• Ability to work across functions and with regional teams
• Business-level English and Japanese communication skills