Training Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Responsibilities

1. Implement training programs

• Implement all training programs necessary for improvement of the sales, from onboarding to client journey, products, and styling.
• Provide support for completing Digital Learning & Quizzes provided by HQ.
• Plan and operate training sessions when the International Training Director visits Japan.

2. Assessment of training for improvement

• Verify the impact of training on performance based on feedback from SAs.
• Regularly visit boutiques, identify challenges in close collaboration with boutique managers, and formulate and implement improvement measures through training.
• Measure and analyze the effectiveness of training through sales/KPI indicators and mystery shopper results.

3. Develop training programs

• Translate and share training materials created by HQ.
• Conduct store visits and webinars as needed. Regularly update training materials in cooperation with HQ.
• Create Maison study materials and training programs for business partners, such as Gaisho.

4. Manage training budget and information

• Develop and manage the annual training plan.
• Properly manage and update training implementation records.
• Report to the International Training Director and share progress.

Profile

• Fluent in English (written and spoken)
• 2-3 years in a similar role
• Experience in Luxury Retail and Ready to Wear is mandatory, ideally as a manager
• Passion for the field
• Excellent communication skills
• Dynamic, proactive, curious, flexible and committed to teamwork
• Strongly focused on results
• Passionate about Alaïa

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