Managed Services Consultant - R&D

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision. The Managed Services Consultant is a member of our Professional Services team who provides offsite, post-go-live application administration for R&D Vault customers.

Veeva Vault, our cloud-based content management and collaboration solution, is used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical, quality, manufacturing, and regulatory spaces.

Business-level communication skills are desirable in both Japanese and English. Qualified applicants should be based in Japan and working in the Veeva Tokyo or Osaka office.

What You’ll Do

• Provide post-go-live administrative support for multiple clients
• Configuration of users and groups, document types, properties, lifecycles and workflows, picklists, notifications, and security
• Bulk import/export of content and data
• Ad hoc training of users and administrators
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments
• Creation of regular and ad hoc customer reports
• Execute customer change requests

Requirements

• Experience with configuring/supporting/implementing content management software
• Customer service or consulting experience
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Experience fulfilling customer needs and managing expectations
• Excellent verbal and written communication skills
• Proven ability to work remotely and independently in support of clients
• Bachelor’s degree or equivalent relevant experience

Nice to Have

• Project management experience
• System Administration experience
• Understanding of life sciences content management principles, types, and taxonomies
• Understanding of life sciences compliance and system validation requirements
• Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs

Perks & Benefits

• Health & wellness programs