Project Manager Services Manager

Job Description

The Site Supervisor will provide world class installation, startup, commissioning, test and inspection services leadership for large, high-profile customers for the Vertiv Switchgear and Busbar business. The site leader is the primary Vertiv Services representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion.

The site leader is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.

Responsibilities: -

• Represent Switchgear and Busbar Services at all customer and contractor meetings for projects which he is assigned to by the Project Delivery Leader
• Utilize standard Project Management tools to conduct the project effectively, achieving quality, financial and schedule targets
• Coordinate installation, start-up, commissioning, inspection and site testing activities for assigned projects
• Review scope of work requirements on the sales order
• Review customer or third-party procedures and train personnel on those procedures
• Define and manage man-power needs for the job
• Completion all documentation for job (technical submittals, as-built drawings, in-house test procedures)
• Coordinate with sales, order management, plants, logistics, contractors, services, and warranty groups throughout the project, escalating potential conflicts to avoid impact to the customer
• Represent Services in front of the customer, contractor, consultants, commissioning agents
• Assist contractors as required during installation of assigned projects
• Coordinate Pre-Site meetings with contractor
• Provide support to contractor for technical questions during installation
• Support installation, start-up and site testing activities for assigned projects
• Ensure sufficient man-power on site each day to perform start-up and site testing work
• Assist during start-up and site testing as necessary, depending upon man-power availability and site location
• Provide first level of tech support assistance to speed up problem resolution
• Monitor jobs for timely completion, work with sales rep on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
• Provide daily status reports to Project Manager, Project Delivery Leader and customer
• Manage issues list and work to resolve issues in a timely manner

Technical: -

• Provide On-the-Job training and on-site direction to associates for assigned projects
• Conduct field customer training for assigned projects as required
• Communicate with Technical Support on equipment issues
• Keep current on Method Statement, Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Safety: -

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Report all work related accidents or injuries within 24 hours to the appropriate personnel
• Must be a role model to fellow associates with regards to safety by setting a positive example
• Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected

Administration: -

• Coordinate assigned project completion, customer training, and close-out
• Provide all commissioning reports in a final package to the customer
• Coordinate any additional training bought with the sales order
• Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
• Coordinate subcontracted services and equipment rentals for assigned projects,
• Provide accurate and timely reporting in accordance with published guidelines
• Time cards, expense reports, ticket closure, forms, et al.

Customer Satisfaction: -

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer or contractor where applicable
• Coordinate and attend customer or contractor meetings as required
• Maintain customer satisfaction rates according to company guidelines

Performance: -

• Excellent attention to detail, with the ability to work accurately in a busy and demanding environment.
• Complete all work in an efficient and timely manner
• Capable of making strong decisions, technical and commercial, under pressure
• Properly evaluate site and equipment for appropriate billing status
• Adhere to company dress code and safety regulations
• Understand and comply with company startup/escalation process and procedures
• In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
• Maintain proper and adequate level of internal communications
• Ability to communicate with all levels within the organization: Managers, co-workers, Service Delivery Team, Sales, Plants, Application Engineering, Technical Support, electronic communications, et al.
• Conduct themselves in a high degree of professionalism, and of service delivery
• Ability to handle stressful situations and provide a calming effect to customer
• High level of diplomacy when interacting with internal and external customers

Qualifications: -

• Graduate of applicable University of Technology and six years minimum same or similar work experience.
• Construction management experience, critical infrastructure expertise with Switchgear, Busbar and Power Distribution a plus.
• Knowledge of construction, electrical and mechanical contracting.
• Knowledge of engineering, manufacturing processes, data center infrastructure and commissioning processes is helpful.
• Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures.
• Provide on-site customer consultation, must be able to present themselves as an expert in the field
• Expert analytical, problem-solving, and communication skills (verbal and written) required.
• Able to manage customer expectations during stressful situations
• A high degree of communication, organizational and management skills are required
• Valid driver’s license is required
• Must be able to read and interpret electrical line diagrams and blueprints
• Ability to summarize and report all work related tasks performed
• Ability to give technical assistance via the telephone to customers on a regular basis
• Independently evaluate, recognize, and recommend acceptable customer solutions based upon site evaluation.
• Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site
• Strong computer skills including editing, formatting and using templates in Microsoft Office, CAD, use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
• Foster a Customer-First Mindset

Physical & Environmental Demands: -

• Frequent Standing
• Frequent kneeling / crawling / stooping
• Frequent bending / twisting
• Frequent climbing (stairs, ladders)
• Frequent driving (car)
• Extreme cold (below - 20˚C)
• Extreme heat (above + 37 ˚C)
• Noise Level (Medium / High need to shout to be heard)
• Working around moving machinery (fork-lifts, tractors)
• Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
• Work outdoors (no effective protection from weather)

Time Travel Required: -

• 40% travels in the Eastern Europe Region
• 30% travels in the EMEA Region