Facility Cordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Objective:

To supervise the onsite team (Facility Helpdesk and vendors). Responsible to maintain high-quality of customer service and ensure that all the operating platform set forth by the client are followed

Responsibilities

Vendor Management（Quality control check, work management, Cost analysis, contract engagement, placing order

• Make sure a timely submission of invoice from the vendor to the finance department and payment are made on time
• Day-to-day “Operational” Management of vendors to ensure required vendors are assigned within SLA response time, to attend to facilities-requests and ensuring No “Down-time” on critical items and/or escalated customer complaint
• Coordinate with vendor to ensure that pantry and vending machine items are always in stock
• Assist in the preparation of reports and analysis

Helpdesk work

• Management of the “Communications” at the site including drafting and disseminating all announcements with a focus on creating collaboration between sites and improving the Service Delivery of Facilities
• Managing of pantry supplies, stationery items replenishment
• Supporting key rental / air conditioning requests
• Creating signage
• Foresee issues and proactive measures taken in Facility, to FM
• Other adhoc task assigned from time to time depending on business requirements
• Issuing and collecting security badges and applying for access rights

Communication lead work

• As a member of Comms Champion, handle BWNs announcements, Yammer posts, etc.Interaction with Regional Comms lead

Key Competencies:

• Ability to work under pressure efficiently
• Proactive and solution oriented, friendly with assertive and personable nature
• Demonstrate initiative and able to work in a team-based environment with plenty of movement
• Able to multitask with good time management skills
• Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude

Qualifications & Experience

• Fluent speaking and written English are required (TOIEC score of 600 or higher)
• Experience in using Microsoft Excel and Word (OUTLOOK Excel Word)
• Strong written and oral communication skills
• Good relationship building skills
• Over 3 years of administrative work such as general affairs, secretary, assistant, concierge, and hospitality related work

Preferred Skills

• Foreign company experience
• Personnel management experience
• Work experience in the facility department, experience at an outsource company providing FM.

Location

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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