Guest Service Agent / ゲストサービスエージェント

POSITION SUMMARY

Our jobs aren’t just about being your typical Bell stand/Door Attendant. Instead, we want to build an experience that is memorable and unique from the first hello to the last goodbye. Our Bells tand/Door Attendant takes the initiative to tailor their approach by reading cues from each guest to determine the best way to engage them.

Whether greeting guests, getting them and their luggage to the right places inside and outside of the hotel, or making sure guests have what they need to get to their desired location, the Bell stand/Door Attendant makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets.

The Bell stand/Door Attendant will be on their feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance).

Doing all these things well (and other reasonable job duties as requested) is critical for the Bell stand/Door Attendants – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.