Program Manager, Central Operations

Central Operations refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run the increasingly complex and growing last mile delivery network. Central Operations is a key strategic initiative with a vision to transform the way AMZL executes route planning, scheduling, on-road management and last mile delivery.

We are looking for a Program Manager to join the team and drive improvement in processes and technology used within the operational team. This person will have a strong ability to excel and develop in new teams with a high degree of ambiguity.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities

• Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners
• Oversee gaps between teams, processes and systems
• Identify and mitigate risks (before they become roadblocks)
• Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
• Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our systems
• Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals

• 2+ years of program or project management experience
• 3+ years of Computerized Maintenance Management System program experience
• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
• 3+ years of advanced Microsoft Word and Excel experience
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
• Speak, write, and read fluently in English

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience with material handling systems (MHS) installation, operation and maintenance
• Experience working in an analytical environment with cross-functional teams
• Experience using Microsoft Projects software
• Speak, write, and read fluently in Japanese

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