Marketing Communications Supervisor

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for creating and executing property-level communications to enhance the hotel’s image and drive consumer awareness, working closely with the marketing team to develop and implement marketing strategies across various channels.

As a Marketing Communications Supervisor, you’re not just supporting property-level communications – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• REQUIREMENT / REMARKS

Language Skills: Business level proficiency in both Japanese and English required

Experience: Marketing experience preferred but not mandatory (around 5 years is acceptable) -Developed an understanding of product planning and product development processes.

• Conducted target audience and user analysis to support marketing and communication strategies.
• Directed creative production for designers and copywriters to ensure brand consistency and project objectives.
• Led and coordinated photo shoots with photographers and stylists.
• Managed production timelines and project schedules to ensure timely delivery.
• Designed and evaluated PR and marketing initiatives with a strong focus on KPI achievement.
• Drafted and distributed press releases and managed media relations.
• Built and maintained relationships with magazines, online media outlets, and influencers.
• Managed and maintained the official website.
• Negotiated and coordinated with external vendors, including PR agencies and creative production companies. -Planned and executed advertising strategies across digital and traditional channels, including web, print media, and social media platforms.
• Developed marketing collateral in accordance with brand guidelines using Adobe Photoshop, Illustrator, XD, and other design tools.
• Analyzed website and marketing performance using Google Analytics 4 (GA4).

Personal Qualities:

• Strong team player with excellent communication skills
• Cooperative and adaptable in a multicultural environment
• Positive, proactive personality suited for sale
• Creative Thinking
• Data-Driven Decision Making
• Multitasking and Project Management Skills

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Diploma or degree in Hospitality, Events Management, or related field
• 1–3 years of event coordination experience, preferably in hospitality
• Strong client service, communication, and vendor management skills
• Proven ability to plan and execute events of varying scales
• Basic budgeting knowledge and attention to detail
• Proficient in hotel/event systems (e.g., Delphi, OnQ, Salesforce)
• Flexible to work evenings, weekends, and holidays as needed