Managed Services Consultant - Commercial

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are looking for a consultant who is passionate about achieving the business vision and wants to participate in the transformation of the global life sciences industry. As a consultant of the Veeva products, you will join our Professional Services team providing post-product application consulting. You will focus on absorbing and providing expertise to Veeva products.

What You'll Do

• Help to keep up to date and implement new features within the Veeva product suite
• Work closely with customer business and IT staff to understand their requirements
• Think critically to help design the solution your customers request as well as the solution they have not requested but they might need
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Veeva products and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology at our customers switching from on-premises to SaaS solutions

Requirements

• 3+ years of working experience in system operations and maintenance through direct communication with clients
• Native level of Japanese language skills in oral and writing
• Reading and writing English documents using a translator
• Ability to understand and find out customer requirements accurately and meet them or propose alternative plan

Nice to Have

• Experience configuring/supporting/implementing any of the following types of products:
• CRM: Salesforce etc
• Content Management: SharePoint, Zinc MAPS, Documentum or other similar
• Java
• Have around 4 years of relevant experience in either the life sciences industry or technology vendors in the life sciences industry
• Presentation skills
• Fluent in English