Customer Success Careers in Japan: What 497 Job Postings Ask For
Every figure on this page summarizes job postings tracked on AirTA. It describes what employers asked for in their postings, in aggregate, and is shown the same way to every reader. It is not a description of any individual’s career or prospects.
- 497
- 205
- 60%
- 44%
What Gets You In
1-2 years of experience
85
3-4 years of experience
92
5-9 years of experience
91
10+ years of experience
30
21%
32% day-to-day or above
Customer Success
70%
SaaS
50%
Project Management
29%
Account Management
28%
Stakeholder Management
27%
Data Analysis
19%
B2B Sales
14%
CRM
14%
497 postings
Levels by Experience
1–2 years
19%
17% day-to-day or above
85 postings
3–4 years
28%
14% day-to-day or above
Stakeholder Management 35% (+15)
Salesforce 21% (+14)
Project Management 37% (+11)
92 postings
5–9 years
20%
67% day-to-day or above
PMP 10%
Presentation 19% (+11)
91 postings
10+ years
10%
76% day-to-day or above
New Business Development 27% (+22)
CRM 27% (+14)
Negotiation 13% (+12)
30 postings
Stated Pay
Median ¥6,900,000 · 221 postings state pay
¥5,800,000
25th to 75th percentile of stated salaries
¥8,500,000
Median ¥6,300,000 · 51 postings state pay
¥5,500,000
25th to 75th percentile of stated salaries
¥7,800,000
Median ¥7,300,000 · 61 postings state pay
¥6,100,000
25th to 75th percentile of stated salaries
¥8,300,000
Working Conditions
- 120 days
42 postings
- 32%
- 32%
Fully remote
35
Hybrid
151
On-site
13
487 postings
What Comes Next
People management
25
Senior leadership
7
Specialist track
7
Employers naming each step, of 26 that name one
Levels by Job Title
Specialist track
Entry / new graduate
7
Junior / associate
7
Senior
36
Principal
2
Management track
Team lead
13
Manager
32
Director
4
Individual-contributor level
52 postings from 33 employers
Every figure below summarizes job postings tracked on AirTA at this level. It describes what employers asked for in their postings, not any individual.
These figures summarize other postings tracked on AirTA, not this role.
Customer Success · individual-contributor level
English · 42 postings
Daily English
45%
Some English
33%
No English stated
21%
Japanese · 44 postings
Native/Fluent (Native or JLPT N1)
73%
Professional Working Proficiency (JLPT N2)
7%
No level stated
20%
5 years median (middle half 3 to 8.25)
over 32 postings stating a threshold
6% of postings (3)
Manager level
32 postings from 25 employers
Every figure below summarizes job postings tracked on AirTA at this level. It describes what employers asked for in their postings, not any individual.
These figures summarize other postings tracked on AirTA, not this role.
Customer Success · manager level
English · 24 postings
Daily English
21%
Some English
46%
No English stated
33%
Japanese · 27 postings
Native/Fluent (Native or JLPT N1)
78%
Professional Working Proficiency (JLPT N2)
11%
No level stated
11%
5 years median (middle half 3 to 7)
over 21 postings stating a threshold
31% of postings (10)
24 openings are titled as a candidate for this level
Who Is Hiring
All Customer Success openings
497 postings from 205 employers, as of 2026-09-22
Related Functions
Frequently Asked Questions
What is the Customer Success career ladder?
A level-by-level summary of what live Customer Success job postings tracked on AirTA ask for. Levels come from job titles (manager, director, senior and so on) and, separately, from the years of experience a posting states. Every figure is a statistic over those postings, refreshed daily.
Where do the numbers come from?
From the job postings AirTA collects from employer career sites and applicant tracking systems. Years of experience, certifications and management experience are read from the posting text; the level is read from the title; pay is the salary the employer stated on the posting. Nothing is estimated for an individual.
Why is there no pay figure at some levels?
A pay band publishes only when at least 30 postings at that level state a salary, and a median only from 10. Senior-level pay is rarely published in Japan, so the honest answer at some levels is no figure rather than a figure borrowed from another level.
What does "candidate for" mean?
Some postings are titled 「マネージャー候補」 or "Manager Candidate": the employer states in the title that the opening is for someone who will grow into that level. The ladder counts those titles as the employer wrote them. It does not predict anyone’s promotion.
Role information is sourced from companies' public careers pages. Listed companies are not affiliated with AirTA. Is this your company? Claim your listing or request removal.