Key Account Manager

Responsibilities

• To ensure our service to meet contractual commitment with the customers account assigned.
• Ensure regular, timely and accurate reporting of service, cost and quality KPI.
• Continuous process improvement, which lead to cost reduction or improve customer satisfaction.
• Participate in customer operational reviews, presentation and proposals locally.
• Present and sell proposal/idea to and convince customers.
• Develop new business opportunities with existing customers. External - Manage multiple vendors to provide the best cost effective solution to the customers. Internal
• Cooperate and collaborate with other team member to meet customer requirements.
• Work with internal parties such as IT, procurement to develop a strong proposal, which is agreeable by internal departments.
• Convince operation team to make changes and perform tasks that may be change from time to time.
• Working with Quality, IT, Procurement and First Choice team to ensure the effective delivery and on-going operations for Consumer and Retail customers
• Working with Business Development to support the achievement of growth targets
• Through a comprehensive carrier management programme manage the service, quality and cost performance of key suppliers of transport services
• Liaison with authorities as required
• Maintenance of operating licenses Process - Ensure operating teams meet our contractual commitments for service, cost and reporting
• Create a P&L for operations and develop a robust budgeting process - Standardize KPI reporting across operations
• Develop and maintain a cost down initiatives programme across transport operations
• Undertake Quarterly Business Reviews with key suppliers using a scorecard to provide feedback and track progress
• Create cost and operations simulation models for major new business opportunities
• Provide industry knowledge management to ensure continued legal compliance
• Maintain links with the industry and appraise potential acquisition targets People
• Management - Determine organization structure, roles and responsibility and performance targets for the function with operational team and HR.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

Requirements

• At least 2 years direct experience in any of Consumer and Retail sector customers business is preferable
• At least 2 years working experience in Asia/Japan is preferable
• At least 3 years management experience with responsibility for operations and profitability in a multi-account environment
• Cross cultural competence and International business exposure/experience
• Leadership through effective communication and ability to influence outcomes across multiple regional locations
• Strategic Management and Planning
• Organizational skills with ability to prioritize under pressure
• Business level in Japanese and English
• MS Office applications
• Ability to manage multiple accounts, activities and projects
• Strategic thinker to deliver initiatives
• Able to work on own initiative and to take responsibility and ownership of initiatives
• Flexible to travel as needed and appropriate