Customer Success Manager
Median ¥13,000,000 across 3 guides
Three of the five published 2026 Japan salary guides price this role: Hays, Michael Page and Robert Walters. Published figures run from ¥7,000,000 to ¥20,000,000, with a consensus median of ¥13,000,000.
The guides disagree widely on this role. The lowest and highest published figures sit ¥13,000,000 apart, so the median is a safer anchor than either extreme. Each guide surveys its own placements and draws its own role boundaries, which is why published ranges differ.
Fee and total acquisition cost on the consensus median of ¥13,000,000
Contingency Search (35%)
Multiple agencies working one role
Typical range: 30-40%
Exclusive Search (25%)
A single trusted agency
Typical range: 20-30%
Fee is industry-typical for the engagement model, computed on theoretical annual salary; not attributed to any single guide.
Median ¥13,000,000 across 3 guides
Median ¥13,000,000 across 2 guides
Median ¥13,250,000 across 4 guides
Median ¥13,500,000 across 2 guides
Median ¥12,500,000 across 2 guides
Median ¥12,500,000 across 4 guides
The full discipline table with every benchmarked role
The narrative guide: market context, fee math and hiring notes
Across 3 published 2026 guides the consensus median comes to ¥13,000,000. The published figures range from ¥7,000,000 to ¥20,000,000.
At the industry-typical contingency rate of 35% of theoretical annual salary, the fee on the median comes to ¥4,550,000. An exclusive engagement at 25% comes to ¥3,250,000. These rates are market norms and are never drawn from a named salary guide.
Hays, Michael Page and Robert Walters include this role in their 2026 Japan editions. The consensus shown here draws only on those published figures.
Each guide surveys its own placements and draws its own role boundaries, which is why published ranges differ. The spread shown is the gap between the lowest and highest published figure, never a modelled band.
360 live openings matching this role title across industries, at 165 companies in Japan
Drawn from the 530 postings matching this role title, at 207 companies hiring in Japan.
State a Japanese Level
Native/Fluent (Native or JLPT N1)
10%
Professional Working Proficiency (JLPT N2)
7%
No mention
83%
State an English Skill
Native/Fluent (TOEIC 945-990)
4%
Professional Working Proficiency (TOEIC 785-944)
18%
Limited Working Proficiency (TOEIC 550-784)
3%
Mentioned, level not specified
8%
No mention
67%
Share of postings stating each term
Project Management
83%
Stakeholder Management
42%
Data Analysis
18%
Agile
17%
Generative AI
14%
AWS
14%
Azure
12%
SaaS
12%
SQL
11%
Scrum
9%
Excel
8%
Java
8%
Google Cloud
7%
Python
7%
Machine Learning
5%
PowerPoint
5%
API Development
5%
Information Security
4%
Linux
4%
Docker
4%
JavaScript
4%
TypeScript
4%
C#
3%
DevOps
3%
Share of postings stating each term
Management experience
37%
5-9 years of experience
22%
3-4 years of experience
21%
University degree
7%
10+ years of experience
7%
1-2 years of experience
6%
Master's degree
3%