Customer Success Manager
Median ¥13,000,000 across 3 guides
Two of the five published 2026 Japan salary guides price this role: Hays and Robert Walters. Published figures run from ¥8,000,000 to ¥20,000,000, with a consensus median of ¥13,000,000.
The guides differ meaningfully on this role, with ¥12,000,000 between the lowest and highest published figure. Each guide surveys its own placements and draws its own role boundaries, which is why published ranges differ.
Fee and total acquisition cost on the consensus median of ¥13,000,000
Contingency Search (35%)
Multiple agencies working one role
Typical range: 30-40%
Exclusive Search (25%)
A single trusted agency
Typical range: 20-30%
Fee is industry-typical for the engagement model, computed on theoretical annual salary; not attributed to any single guide.
Median ¥13,000,000 across 3 guides
Median ¥13,000,000 across 3 guides
Median ¥13,250,000 across 4 guides
Median ¥13,500,000 across 2 guides
Median ¥12,500,000 across 2 guides
Median ¥12,500,000 across 4 guides
The full discipline table with every benchmarked role
The narrative guide: market context, fee math and hiring notes
Across 2 published 2026 guides the consensus median comes to ¥13,000,000. The published figures range from ¥8,000,000 to ¥20,000,000.
At the industry-typical contingency rate of 35% of theoretical annual salary, the fee on the median comes to ¥4,550,000. An exclusive engagement at 25% comes to ¥3,250,000. These rates are market norms and are never drawn from a named salary guide.
Hays and Robert Walters include this role in their 2026 Japan editions. The consensus shown here draws only on those published figures.
Each guide surveys its own placements and draws its own role boundaries, which is why published ranges differ. The spread shown is the gap between the lowest and highest published figure, never a modelled band.
103 live openings matching this role title, at 69 companies in Japan
Drawn from the 122 postings matching this role title, at 75 companies hiring in Japan.
State a Japanese Level
Native/Fluent (Native or JLPT N1)
7%
Professional Working Proficiency (JLPT N2)
2%
No mention
91%
State an English Skill
Native/Fluent (TOEIC 945-990)
2%
Professional Working Proficiency (TOEIC 785-944)
3%
Limited Working Proficiency (TOEIC 550-784)
6%
Mentioned, level not specified
11%
No mention
78%
Share of postings stating each term
Information Security
59%
AWS
50%
Azure
32%
Google Cloud
31%
Project Management
23%
Generative AI
20%
Python
20%
CI/CD
17%
SaaS
16%
Linux
15%
Stakeholder Management
12%
TypeScript
12%
Terraform
11%
API Development
11%
SQL
11%
Docker
10%
React
8%
Kubernetes
7%
Data Analysis
6%
DevOps
5%
Java
4%
Kotlin
4%
Ruby
4%
Share of postings stating each term
3-4 years of experience
18%
5-9 years of experience
11%
1-2 years of experience
10%
Management experience
5%
University degree
4%