Customer Retention & Development Manager (CRDM)

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Major Duties and Responsibilities

• Build a District Retention Program that includes coverage for all existing customers in our District
• Assist Product managers in developing product level retention programs
• Facilitate monthly branch retention meetings
• Build and protect consistency in our branch and service offerings
• Measure and analyze customer revenue trends and proactively communicate these
• Ensure minimum call counts and reviews are completed per district goals
• Ensure incremental improvements are made on building stronger customer relationships
• Grow revenue across multiple product and geographies

Qualifications

• Bachelor degree or equivalent business qualifications
• Minimum four years Expeditors / industry experience
• Ability to create/write and articulate client business plans
• Management skills to organize and coach a team
• Demonstrated customer service skills and proven interpersonal skills
• Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
• Inquisitive and exploratory mind-set
• Fluent in English and Japanese, with the ability to conduct business meetings, presentations, negotiations, and customer relationship management in Japanese. Native or near-native Japanese communication skills preferred.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

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