【Hilton Osaka】Senior Cluster Reservation Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotel team, that’s exactly what you’ll do every time you come to work! The Senior Cluster Reservation Manager takes responsibility for the group sales and planning functions. As a Senior Cluster Reservation Manager, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

As a Cluster Reservation Team, you and your team are responsible for 5 Hilton properties in Osaka; Hilton Osaka, Conrad Osaka, Waldorf Astoria Osaka, Canopy by Hilton Osaka Umeda and DoubleTree by Hilton Osaka Castle.

Here’s what you’ll do during a typical day:

• Develop and execute cluster reservations strategies that support occupancy, ADR, and revenue objectives across multiple hotels, ensuring inventory controls, distribution practices, and reservation processes align with overall commercial goals.
• Lead and inspire the cluster reservations team, establishing performance standards, driving productivity and service excellence, coaching team members, and fostering a culture of accountability, collaboration, and continuous improvement.
• Act as the primary liaison between Reservations, Revenue Management, Sales, Front Office, and Hotel Leadership teams, ensuring clear communication of demand trends, business opportunities, operational challenges, and strategic priorities across all stakeholders.
• Analyze reservation trends, forecasting data, booking pace, channel performance, and market demand, providing actionable insights and recommendations to optimize conversion, market share, guest satisfaction, and profitability.
• Drive operational excellence and process innovation, continuously reviewing systems, workflows, policies, and technology to improve efficiency, accuracy, response times, and the overall guest booking experience while maintaining compliance with brand and corporate standards.

Working Shift

This position is primarily office-based and typically operates Monday through Friday during standard business hours.

As part of a leadership role within a dynamic hotel environment, flexibility is required to accommodate business demands, key operational priorities, and occasional after-hours support when necessary.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

This role requires the following language skills:

• English (business level)

In addition, this role requires the following minimum qualifications:

• Proven experience in a leadership capacity, ideally in hotel industry or revenue section.
• Strong administrative, organizational, and time management skills.
• Excellent communication and presentation skills, both written and verbal.
• High attention to detail with the ability to manage multiple priorities.
• Proficiency in Microsoft Office.
• A commercial mindset with the ability to identify and act on revenue opportunities.
• A positive, adaptable attitude with a commitment to team success and guest satisfaction.