POMELLATO Assistant Boutique Manager （銀座店）

Summary

Job Family Group Description - Sales:

This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Store Management:

Oversees and guides the stores to ensure a unique client experience. Manages the relationship between clients and sales teams. Serves as the visible face of the brand to clients.

Speciality Description - Assistant Store Manager:

Partners with the store manager to achieve business goals. Supports day-to-day running of the store, CRM activities, loss prevention, human resources management and visual merchandising presentation. Acts as a brand ambassador with consistently high standards to enhance sales and motivate store staff to excel.

Job Description

How You Will Contribute

1. Sales & Business Performance

• Support the achievement of sales targets and KPIs through effective floor management and client engagement
• Monitor daily, weekly, and monthly business performance and support action plan implementation
• Contribute to CRM initiatives and clienteling strategies to maximize client retention and repeat business
• Actively participate in key sales moments and lead by example on the shop floor

2. Client Experience & Brand Representation

• Deliver a consistent, high-end luxury experience aligned with Pomellato brand values
• Build and nurture strong relationships with VIP and local clients
• Support in-store events, client activations, and private appointments
• Ensure storytelling of Pomellato’s heritage, craftsmanship, and collections

3. Team Leadership & Development

• Assist the Boutique Manager in coaching, motivating, and developing the boutique team
• Monitor team performance and provide real-time feedback on the floor
• Support onboarding and training of new staff to ensure service excellence
• Foster a positive, collaborative, and client-focused team culture

4. Operations & Compliance

• Ensure daily boutique operations run smoothly in line with company policies and procedures
• Supervise stock management, inventory control, and product availability
• Maintain visual merchandising standards and boutique presentation
• Support reporting, administration, and communication with HQ and stakeholders

Who You Are

• Minimum 3–5 years of experience in luxury retail, preferably in jewelry or high-end fashion
• Proven experience in clienteling and achieving sales targets
• Strong leadership potential with the ability to motivate and influence teams
• Excellent communication skills in Japanese; English is a plus
• Client-centric mindset with strong attention to detail
• Flexible and proactive, with the ability to work in a fast-paced environment

Job Type

Regular

Start Date

2026-11-01

Schedule

Full time

Organization

POMELLATO JAPAN CO. LTD