【Gajoen Tokyo】Banquet Supervisor

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will supervise and guide your team members closely, ensuring the service sequence is flawless and goes beyond guest expectations. As a Banquet Supervisor, you’re not just creating unforgettable dining moments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Oversee banquet, meeting, and event service operations
• Lead and guide team members during service
• Train and support staff development
• Maintain service quality standards
• Handle guest requests and resolve issues
• Work closely with other departments (Kitchen, Sales, etc.)
• Assist with scheduling and staffing
• Support efficient operations with cost awareness

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Minimum 2 years of banquet experience in a 4–5 star hotel
• Knowledge of F&B and banquet operations
• Basic English communication skills
• Strong leadership and team management skills
• Guest-focused with a positive attitude
• Able to work flexibly in a fast-paced environment
• Willing to work shifts, including long or irregular hours