Lead FM @Hachioji, Life Science

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Overall Role

This position will be responsible for providing a comprehensive range of services in the Facility & Workplace Services with a focus on customer centricity, continuous improvement, operational excellence, safety, and compliance as Lead FM.

Duties & responsibilities

MAJOR RESPONSIBILITIES

The Lead Facility Manager will be responsible to manage the tactical delivery for the assigned properties/facilities and be the main point of contact for client, stakeholders.

There are 7 sites in Japan. JLL team is assigned at 3 sites and 4 sites are remotely managed. So team operates not only onsite task but also handle them remotely and Lead FM oversee them.

Hachioji is HQ for the client and their parent company own the building it. So their subcontracted vendor manage the building as BMO. They also provide building maintenance, alarm monitoring incl our client equipment, fire safety, cleaning, building access, mail service to our client. So JLL team will be communicating daily basis to maintain our client environment.

Team Structure： JLL x 7 (including the position) and 1 partner vendor(reception at Hachioji HQ). 5 in 8 team member located at Hachioji.

Client office location: HQ at Hachioji (1 min from Kita Hachioji station)

Service hour ： 9:00-17：10

• Service day follows client business calendar

Contract model: Principal Model, Regional Contract

Scope

• Account Management (Governance, Compliance, Supplier / Vendor Management, Financial Management, Sustainability, Operational Reporting, Reception, Mail, Panty/Food service, EHS, Cleaning service, Daily inspection, Safety equipment, Event support, PPM, BCP, Seating, Access card, Stationary, Helpdesk, Asset Management, Move and Change, Document Archive, Project, Janitorial, Waste Management, Security, Car Fleet
• Scope varies by site like remote office doesn’t have onsite service.
• There maybe some updates on JD due to discussion result between client and their parent company.

Candidate Specification

Key skills

• Communication skill to establish trust relationship with client, team, vendor, users, stakeholder, Landlord etc.
• Has a customer-oriented attitude, action; flexible, listen, proactive
• Positive mind to improve for better service

Required skills

• Over 7 years’ experience in Facility industry or some areas which utilize past experiences
• Demonstrates proactive & professional approach to customer service.
• People management
• Business level English (both verbal and written)

About JLL & JLL Work Dynamics

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

JLL Work Dynamics serve an integral role in JLL’s commercial real estate businesses. We are a proven, trusted and long-term real estate service partner for 70+ global, regional, and local clients, and pride ourselves in delivering excellent facilities management services.

If you’re looking to step up your career in the field of Facilities Management, Customer Service, and Hospitality, JLL is the perfect professional home. With us, not only you’ll have a chance to work with the world’s leading businesses, but also make long-lasting professional connections and be inspired by the best.

With our industry leading internal mobility policy and flexible career development program, we’re focused on opportunity and want to help you make the most of yours.

Achieve your ambitions - join us at JLL!

About the Client

The industry's largest company that develops, manufactures, sells, and supports chemical analysis equipment. Headquarter is located in Santa Clara, California, USA. Japan HQ is in Hachioji, Tokyo.

Location

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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